Shipping policy

Shipping Policy

Effective Date: July 9, 2026

At Kogod Coffee, we are committed to delivering your freshly crafted coffee safely and on time. Please read our Shipping Policy to understand how your orders are processed and delivered.

1. Order Processing

  • Orders are typically processed within 1–2 business days after payment confirmation.

  • Orders placed on Sundays or public holidays will be processed on the next business day.

  • During festivals, promotional events, or high-demand periods, processing times may be slightly longer.

2. Shipping Timeline

Estimated delivery times are:

  • Metro Cities: 2–5 business days

  • Other Cities & Towns: 3–7 business days

  • Remote Locations: 5–10 business days

Delivery timelines are estimates and may vary depending on your location and courier partner.

3. Shipping Charges

Shipping charges, if applicable, will be calculated and displayed during checkout before payment.

Any free shipping offers will be clearly communicated on our website and are subject to the applicable terms and conditions.

4. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation via email or SMS containing your tracking details, allowing you to monitor the progress of your shipment.

5. Delivery

Please ensure that the shipping address, contact number, and recipient details provided during checkout are accurate.

Kogod Coffee is not responsible for delays or failed deliveries resulting from incorrect or incomplete address information provided by the customer.

6. Delivery Delays

While we strive to deliver every order on time, delays may occasionally occur due to circumstances beyond our control, including:

  • Weather conditions

  • Public holidays

  • Natural disasters

  • Courier or logistics issues

  • Government restrictions

  • High order volumes

We appreciate your patience and understanding in such situations.

7. Damaged or Incorrect Orders

If you receive a damaged, defective, incorrect, or incomplete order, please contact us within 24 hours of delivery.

A clear and uninterrupted unboxing video is mandatory for all damage, shortage, or incorrect product claims.

Claims submitted without an unboxing video or after 24 hours from delivery may not be eligible for replacement or refund.

Please email us with:

  • Your Order Number

  • Photos of the product (if applicable)

  • The unboxing video

  • A brief description of the issue

8. Undeliverable Orders

If an order is returned to us because:

  • The customer was unavailable after multiple delivery attempts,

  • The shipping address provided was incorrect or incomplete, or

  • The order was refused upon delivery,

additional shipping charges may apply for re-shipment.

9. International Shipping

Currently, Kogod Coffee primarily ships within India.

If international shipping becomes available, the applicable shipping charges, delivery timelines, customs duties, and taxes will be displayed during checkout.

10. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Kogod Coffee

Email: hello@kogodcoffee.com

Phone: +91 95358 47190