Refund policy

Return & Refund Policy

Effective Date: July 9, 2026

At Kogod Coffee, we are committed to delivering premium-quality coffee products. If you receive a damaged, defective, incorrect, or incomplete order, we are here to help.

Please read our Return & Refund Policy carefully before making a purchase.

1. Eligibility for Returns

Returns are accepted only under the following circumstances:

  • You received a damaged product.

  • You received the wrong product.

  • The product is missing from your order.

  • The product is defective or unfit for consumption upon delivery.

Returns are not accepted for:

  • Change of mind.

  • Personal taste or flavor preference.

  • Incorrect orders placed by the customer.

  • Products that have been opened, used, or consumed.

  • Products damaged due to improper storage after delivery.

2. Mandatory Unboxing Video

To be eligible for a return or refund, you must create a clear, uninterrupted unboxing video while opening the sealed package.

The return request must be submitted within 24 hours of the order being delivered, along with the unboxing video as proof.

Claims made without a valid unboxing video may not be eligible for approval.

3. How to Request a Return

To initiate a return, please contact our customer support within 24 hours of delivery and provide:

  • Order Number

  • Full Name

  • Contact Number

  • Reason for the return

  • Photos of the product (if applicable)

  • Unboxing video

  • Any additional supporting information

Email: hello@kogodcoffee.com

Phone: +91 95358 47190

4. Return Approval

Once your request is received, our team will review the information provided.

If your request is approved, we will guide you through the return or replacement process.

Kogod Coffee reserves the right to reject return requests that do not meet the eligibility criteria outlined in this policy.

5. Refunds

Once the returned product (if required) has been received and inspected, your refund will be processed.

Approved refunds will be issued to the original payment method used during purchase.

Please allow 5–10 business days for the refund to reflect in your account, depending on your bank or payment provider.

6. Replacements

Where applicable, we may offer a replacement instead of a refund for:

  • Damaged products

  • Incorrect items delivered

  • Missing items

  • Manufacturing defects

Replacement requests are subject to stock availability.

7. Non-Returnable Items

The following items cannot be returned or refunded:

  • Opened coffee packs.

  • Products consumed or partially consumed.

  • Products returned without the original packaging.

  • Claims submitted more than 24 hours after delivery.

  • Claims submitted without a valid unboxing video.

8. Cancellation Policy

Orders may be cancelled only before they are dispatched.

Once an order has been shipped, it cannot be cancelled.

9. Contact Us

If you have any questions regarding returns or refunds, please contact us:

Kogod Coffee

Email: hello@kogodcoffee.com

Phone: +91 95358 47190